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Terms of Service

By using Crucible you agree to the following conditions. These terms are a binding agreement between you and Roundtable Labs Pty Ltd (ABN 31 694 006 749), located at 81-83 Campbell Street, Surry Hills, New South Wales 2010, Australia. For enterprise agreements, please contact us for a tailored Master Services Agreement (MSA).

Last updated December 30, 2025Previous version December 11, 2025

1. Acceptance, Use of Service & Account Responsibilities

By accessing or using Crucible, you accept and agree to be bound by these Terms of Service. If you are using Crucible on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

  • Service Description: Crucible provides AI-mediated advisory sessions and generates Decision Briefs and Meeting Minutes. These outputs are guidance and do not constitute legal, financial, or investment advice. You remain solely responsible for all decisions you act upon.
  • Account Responsibilities: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate information and ensure uploaded documents are authorized for sharing.
  • Prohibited Uses: You agree not to (a) use the service for any illegal or unauthorized purpose; (b) attempt to reverse engineer, decompile, or extract models or training data; (c) use outputs to train competing AI models; (d) resell or redistribute access without our express written consent; (e) abuse, interfere with, or disrupt the service; (f) upload unauthorized, illegal, or harmful content.
  • Acceptable Use: You must comply with our Acceptable Use Policy, available at /legal/acceptable-use. Violation of these terms may result in immediate suspension or termination of your account without refund.

2. AI-Generated Outputs & No Reliance

IMPORTANT DISCLAIMER REGARDING ARTIFICIAL INTELLIGENCE:

  • AI-Powered Service: Crucible provides outputs generated by Artificial Intelligence (AI) and Large Language Models (LLMs). These AI systems, while sophisticated, have inherent limitations and may produce outputs that are inaccurate, incomplete, outdated, or unsuitable for your specific circumstances.
  • No Guarantee of Accuracy: THE COMPANY DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, RELIABILITY, CURRENTNESS, OR FITNESS FOR ANY PARTICULAR PURPOSE OF ANY AI-GENERATED OUTPUTS. AI outputs may contain errors, omissions, hallucinations (plausible-sounding but incorrect information), or outdated information.
  • Customer Verification Required: You must independently verify all AI-generated outputs before making any business, legal, financial, professional, or personal decisions. You should not rely solely on AI outputs for any important decision without conducting your own due diligence and, where appropriate, consulting with qualified professionals.
  • Not Professional Advice: The Services do not constitute and are not a substitute for professional advice from qualified lawyers, accountants, financial advisors, medical professionals, or other experts. The Company does not purport to provide any legal, taxation, accountancy, medical, or other professional advice through the Services.
  • Assumption of Risk: You acknowledge and accept that you assume all risk associated with your use of AI-generated outputs. The Company shall not be liable for any decisions made, actions taken, or consequences arising from your reliance on AI-generated outputs.
  • Third-Party AI Providers: AI outputs are generated using third-party AI model providers (including but not limited to OpenAI, Anthropic, Google, and DeepSeek). The Company does not control these providers and makes no warranties regarding their outputs, availability, or performance.

3. Intellectual Property Rights & User Content

Intellectual Property Ownership:

  • Your Content: You retain all rights, title, and interest in the data, inputs, and documents you submit to Crucible ('User Content'). You grant us a limited, non-exclusive, worldwide license to process, store, and use your User Content solely to provide the service to you and as necessary to operate and improve Crucible.
  • Our IP: RoundtableLabs owns all rights, title, and interest in the Crucible platform, including its software, algorithms, interfaces, trademarks, and the 'Crucible' brand. Nothing in these terms grants you any rights to our intellectual property except the limited right to use the service as described herein.
  • AI-Generated Outputs: The AI-generated outputs (Decision Briefs and Minutes) are assigned to you upon generation, subject to your compliance with these terms. You may use these outputs for your internal business purposes, but you may not use them to train, fine-tune, or improve any other artificial intelligence models or competing services.
  • Feedback: Any feedback, suggestions, or ideas you provide about Crucible may be used by us without obligation or compensation to you.
  • Publicity Rights: By creating and publishing an agent on the Marketplace, you grant RoundtableLabs a perpetual, non-exclusive, worldwide license to use your name, likeness, agent persona, and associated content (including agent name, role, and summary) in marketing materials, case studies, promotional content, website features, and other business communications. You may opt out of such usage by contacting us at hello@roundtablelabs.ai. This license does not grant us ownership of your agent or your personal information.

4. Billing, Payments & Refunds

Payment Terms:

  • Billing: Services are billed as described in the product interface (e.g., per-session charges, subscriptions, or workspace agreements). All fees are stated in U.S. dollars unless otherwise specified.
  • Payment Processing: We use third-party payment processors (e.g., Stripe) to process payments. We do not store full credit card details. By providing payment information, you authorize us to charge the payment method for all fees incurred.
  • Refund Policy:
  • Satisfaction Guarantee: Full refund available within 24 hours of session completion if you are not satisfied with the results. Maximum 1 refund per user per 30 days.
  • Technical Failures: Full automatic refund if the debate fails to start or complete due to system errors.
  • Abuse Prevention: We reserve the right to ban accounts that abuse the refund policy. Abuse includes excessive refund requests, fraudulent claims, or violation of refund terms.
  • Processing: Refunds are processed within 5-7 business days to your original payment method.
  • All Other Cases: Fees are non-refundable except as required by applicable law or as explicitly stated in a separate written agreement. If you dispute a charge, you must contact us within 30 days of the charge date.
  • Price Changes: We reserve the right to modify our pricing at any time. Price changes will be communicated at least 30 days in advance for subscription services. Per-session pricing changes apply to new sessions only.
  • Enterprise Agreements: Workspace agreements may define pooled balances, settlement cadence, minimum commitments, and custom payment terms in a separate Master Services Agreement (MSA).
  • Taxes: You are responsible for all applicable taxes, duties, or fees imposed by any government authority related to your use of the service.

5. Confidentiality, Limitation of Liability & Indemnification

Confidentiality:

  • We treat all session data and User Content as confidential. We will not disclose your Confidential Information to third parties except (a) as required to provide the service (e.g., to AI subprocessors under our no-training policy); (b) as required by law or legal process; (c) to investigate misuse or violations of these terms; or (d) with your explicit consent. Enterprise customers can request mutual Non-Disclosure Agreements (NDAs).
  • Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CRUCIBLE AND ROUNDTABLE LABS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, OR OTHERWISE).
  • Total Liability Cap: Our total liability for any claims arising under these terms, regardless of the form of action, shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.
  • Exclusive Remedy: Your sole and exclusive remedy for any breach of warranty, breach of contract, or other claim arising from these terms or your use of the service shall be limited to: (a) our reasonable efforts to correct or remedy the non-conforming service, or (b) a refund of fees paid for the specific service that gave rise to the claim, at our sole discretion. In no event shall we be liable for any other damages, including but not limited to loss of data, loss of profits, or any indirect, consequential, or special damages.
  • Warranty Disclaimer: THE SERVICE IS PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. We do not warrant that the service will be uninterrupted, error-free, or secure. We do not offer a Service Level Agreement (SLA) for standard plans; enterprise SLA terms are available separately.
  • AI Output Disclaimer: THE COMPANY MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES THAT ANY CONTENT PRODUCED BY OR VIA THE SERVICES IS ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, OR SUITABLE FOR ANY PARTICULAR PURPOSE. The Company does not purport to provide any legal, taxation, accountancy, financial, medical, or other professional advice by providing the Services. You acknowledge that AI-generated outputs may contain errors, hallucinations, or outdated information, and you assume all risk for decisions made based on such outputs.
  • Customer Responsibility: You acknowledge and accept that it is your sole responsibility to ensure that: (a) the facilities and functions of the Services meet your requirements; (b) the Services are appropriate for your specific circumstances and are within the laws and regulations of your jurisdiction; and (c) you have obtained any necessary professional advice or approvals before making decisions based on AI-generated outputs. The Company does not warrant that the Services will be suitable for your particular use case or comply with all laws applicable to your jurisdiction.
  • Indemnification: You agree to indemnify, defend, and hold harmless Roundtable Labs, its officers, directors, employees, and agents from any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the service; (b) your violation of these terms; (c) your violation of any rights of a third party; or (d) your User Content.

6. Termination, Dispute Resolution & General Terms

Termination:

  • Termination by You: You may terminate your account at any time via the settings page or by contacting support at hello@roundtablelabs.ai. Upon termination, your right to access the service will immediately cease.
  • Termination by Us: We reserve the right to suspend or terminate your account immediately, without notice, if you violate these terms, abuse the service, engage in fraudulent activity, or if required by law. We may also suspend or terminate accounts that are inactive for extended periods.
  • Effect of Termination: Upon termination, all licenses granted to you will immediately cease. Provisions regarding intellectual property, confidentiality, limitation of liability, indemnification, and dispute resolution will survive termination.
  • Force Majeure: We shall not be liable for any failure to perform our obligations where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.
  • Export Control: You warrant that you are not located in, under the control of, or a national or resident of any country subject to United States embargo, or on the U.S. Treasury Department's list of Specially Designated Nationals.
  • Publicity: You agree that we may use your name and logo in our marketing materials and on our website to identify you as a customer, provided that you may opt out of such usage by contacting us at hello@roundtablelabs.ai.
  • Service Modifications: We reserve the right to modify, suspend, or discontinue the service (or any part thereof) at any time, with or without notice. We may also impose limits on certain features or restrict access to parts or all of the service without notice or liability. We will use reasonable efforts to provide advance notice of material changes that may adversely affect your use of the service.
  • Assignment: You may not assign, transfer, or sublicense these terms or any rights or obligations hereunder without our prior written consent. Any attempted assignment in violation of this provision shall be void. We may freely assign, transfer, or delegate these terms and our rights and obligations hereunder without restriction.
  • No Agency: No agency, partnership, joint venture, or employment relationship is created as a result of these terms. You do not have any authority of any kind to bind Roundtable Labs in any respect whatsoever. In any action or proceeding to enforce rights under these terms, the prevailing party will be entitled to recover its reasonable costs and legal fees.
  • Governing Law: These terms are governed by the laws of the State of Victoria, Australia, without regard to its conflict of laws principles.
  • Dispute Resolution: Any dispute arising from these terms or your use of the service shall first be subject to good faith negotiation between the parties for a period of fourteen (14) days. If the dispute is not resolved through negotiation, the parties agree to attempt mediation in Victoria, Australia before commencing any court proceedings. If mediation is unsuccessful within thirty (30) days, either party may commence proceedings in the courts of Victoria, Australia, which shall have exclusive jurisdiction. Either party may seek urgent injunctive relief in any court of competent jurisdiction.
  • Changes to Terms: We may update these terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days prior to taking effect. Your continued use of the service after changes become effective constitutes acceptance of the updated terms. If you do not agree to the changes, you must stop using the service and terminate your account.
  • Severability: If any provision of these terms is found to be unenforceable or invalid under the laws of any jurisdiction (including the Customer's jurisdiction), that provision shall be limited or eliminated to the minimum extent necessary so that these terms will otherwise remain in full force, effect, and enforceable. The invalidity of any provision in one jurisdiction shall not affect the validity of that provision in any other jurisdiction.
  • Entire Agreement: These terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and Roundtable Labs regarding the use of Crucible and supersede all prior agreements and understandings.
  • Contact: For questions about these Terms, contact Roundtable Labs Pty Ltd (ABN 31 694 006 749) at hello@roundtablelabs.ai, via the contact page at /contact, or by mail at 81-83 Campbell Street, Surry Hills, New South Wales 2010, Australia.